LOYALTY POINTS - T&C

With so many companies to choose from when purchasing products, we know sometimes it’s difficult to decide who to use and we are incredibly grateful for how loyal our customers are to us. So, we’ve launched our loyalty points scheme as our way of saying thank you for choosing us.

You’ll find all the information you need on how it works, below.

  1. How do I earn loyalty points?

    You can earn points in a few different ways:

    Purchasing Products
    Every time you purchase a product from us you’ll earn 5 points for every pound you spend. (Based on the value of each product on your order, rather than your basket subtotal)

    Special Promotions
    From time to time we run special promotions where you’ll have the opportunity to earn extra points.

    If you’d like to know when we’re running these promotions, make sure you’ve opted in to receiving our newsletter!

    Referring Friends
    Every time you refer a friend to us you’ll earn points. See section 4 below for more details.

  2. How much is each point worth?

    Currently, a single point is equal to 1 pence (1 point = £0.01).

  3. I’ve received a coupon code for points, what do I do?

    If you’ve received a coupon code worth loyalty points, simply head to the 'My Reward Points' section in your account dashboard.

    Once there, pop the code in the box and click 'submit'.

  4. How do I earn points by referring my friends?

    For every friend you refer* to JustIngredients, you’ll receive 500 points!

    To refer your friends simply head to the 'My Invitations' section in your account dashboard where you’ll find your unique referral link that you can share with friends.

    You can either copy and paste the link to share it with your friends, for example into a text message or on your blog, or use the social media and email** share buttons available on the page.

    There’s no limit on the number of friends you can refer or the number of points you can earn, so get sharing!

    *To receive your referral points, your friend must register for an account and place a successful order. You can redeem points for one referral per friend.

    **If you opt to email the link to a friend using the ‘Send Email’ field, the email address you enter is not shared with JustIngredients.

  5. Will my points expire?

    Nothing lasts forever, not even your loyalty points!

    All points will expire after 365 days. Don’t worry though, we’ll send you a reminder before they’re due to expire to make sure you don’t forget.

    If you’d like to stop receiving notifications about expiring points, you can manage this subscription in your account dashboard under the 'My Reward Points' section.

  6. How do I view my points balance and history?

    In your account dashboard you’ll be able to see your points balance under 'My Reward Points'.

    Every time your points balance changes (for example when you earn or redeem points on an order), you’ll receive a balance update.

    If you’ve earnt points or redeemed points on an order, you’ll get a summary of your new points in your order confirmation email.

    If you’ve earnt points from referring a friend or taking part in a special promotion such as earning points by subscribing to our newsletter, you’ll receive a separate balance update email. You can opt out of receiving these separate updates about your points balance, however, you cannot opt out of receiving balance updates in our order confirmation emails. You can manage this subscription in your account dashboard under the 'My Reward Points' section.

    You can also view your points balance history such as when you earnt or redeemed your points under the 'transaction history' heading.

  7. How do I redeem my points?

    Once in the checkout you’ll be able to choose how many points you’d like to redeem on your order.

    You can choose to pay for part, or all of your order with points, however the minimum number of points you can use in a single transaction is 500.

    Points are applied to your order before VAT is calculated and points cannot be redeemed on delivery fees.

    If you forget to redeem your points on your order, unfortunately we are not able to amend this.

    Points can only be redeemed on orders placed through our website.

  8. What happens if my order is refunded?

    If your order is returned or cancelled and a full or partial refund is due, any points redeemed on the original order will be returned to you and any points earnt on your original order will be deducted.

  9. Important Information

    Points may be removed or cancelled if we determine that they were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice given, or actions made, by our employees that are contrary to these terms and conditions will not have the effect of changing them.

    Points cannot be exchanged for cash.

  10. Changes to these terms and conditions

    We may change these terms and conditions as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and any participation following the alterations is considered as acceptance.

    We recommend that you check this page regularly to keep up-to-date. This version was last updated on 20th June 2018 and historic versions can be obtained by contacting us.

    If you have any questions regarding our loyalty points scheme, please don’t hesitate to get in touch with us on +44 (0)1291 635525 or email us at sales@justingredients.co.uk