Our Delivery Services
We offer a number of different delivery services, allowing you to choose how quickly you'd like your order delivered. The timescales displayed below are based on your order being delivered to Mainland UK - for deliveries outside of this please allow longer for your order to arrive. The exact delivery options available for your chosen destination will be displayed to you in the checkout, before you complete your order.
Economy Delivery: 5-10 working days.
Priority Delivery: 2-3 working days
Pre-12 Delivery: delivery before 12pm the following working day (on non-bulk items (1kg or less) when your order is placed before 1pm, Monday-Thursday).
Please note all deliveries are on week days only. If you're not sure which delivery option is best for you, please give us a call and we'll be more than happy to help.
Bulk items (goods over 1kg in weight) and non bulk items (goods 1kg or below in weight) are dispatched from separate warehouses; depending on the contents of your order you may receive more than one delivery.
- Non-bulk items: orders placed before 1pm (Monday to Friday) will be dispatched the same day. Orders placed after 1pm (or on the weekend) will be dispatched the following working day.
- Bulk items: we aim to dispatch goods within 2 workings days.
Please bear the above in mind when selecting your delivery service in the checkout.
To enable us to offer you the best price for delivery, the courier we use may vary depending on your order contents and delivery destination. Some delivery options may not be available in delivery locations outside of the UK.
We offer free delivery to the Mainland UK on all orders up to 25kg in weight (because we're nice like that!); Mainland UK includes England, Northern Ireland, Scotland and Wales, including all of the Great Britain landmass and land connected by road or rail (such as Skye and Anglesey) but not including islands accessible only by water or air transport (such as the Isle of White or Isle of Man).
All orders placed with free delivery will be sent on our economy delivery service.
Carbon Neutral Deliveries
Did you know, many of our orders are shipped with DPD who are Carbon Neutral? If your order is delivered with DPD, your parcel will produce ZERO CO2 at no cost to you!
Tracking Your Delivery
If you opt for a tracked delivery option in the checkout, you will be able to track your order; simply click on the link in your order dispatch confirmation email. To receive tracking updates by SMS, please ensure you have provided your mobile number in the checkout (mobile SMS updates are not available with all courier services).
Our delivery partners have procedures in place to handle any deliveries that cannot be made. If the parcel containing your order cannot be delivered a calling card will be left - please follow the instructions on this calling card to collect or reschedule delivery of your order. The time a courier will hold your parcel before returning it to us varies depending on the provider.
If your parcel is returned to JustIngredients we will hold it here for 14 days. We'll do our best to get in contact with you however, if no contact is made after 14 days regarding re-delivery of the order, all goods will be unpacked, returned to stock and your order will be refunded.
We're doing our best to ensure we can deliver to as many places as possible, however there are some countries which we are not yet able to get to.
If you are unable to find your delivery destination in the checkout but you'd still like to purchase our products, please contact our us on firstname.lastname@example.org for further details and alternative delivery options.
Understanding the VAT on your delivery
For customers based in the UK
Some of our products are subject to VAT at the standard rate of 20%. The total VAT applicable to your order will be displayed in the checkout and on your order invoice.
The VAT charged on your delivery fee follows the liability of the goods; if VAT exempt products make up 50% of the total value of your order, you’ll only pay for VAT on 50% of your delivery fee (at the standard rate of 20%).
Can't find what you're looking for?
If we haven't quite answered your question, please don't hesitate to get in touch with our team on 01291 635525 or alternatively drop us an email at email@example.com.