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  • When will my order be dispatched?

    We take customer feedback seriously at JustIngredients and based on these comments from our customers, we are currently focused on improving our dispatch speeds for all orders, improving stock level reliability and offering a wider range of delivery options.

    To provide customers with the best possible service, we hold stock at a number of warehouses and therefore the dispatch times can differ slightly.

    Non-request products

    All non-request products are dispatched from our brand-new priority warehouse, where we attempt to ensure that all orders placed before 1pm, are dispatched that same day (excluding weekends). This applies to non bulk (under 1kg) items only.

    The delivery date of your goods will depend on the delivery service selected at checkout. <’Please see When will my order be delivered?’> for more information.

    Bulk products (>1kg)

    Bulk products are dispatched from a separate warehouse and are not currently guaranteed for same day dispatch. We will endeavour to dispatch bulk goods as soon as possible, to be delivered within 7 working days.

    The delivery date of your goods will depend on the delivery service selected at checkout. <’Please see When will my order be delivered?’> for more information.

    Request only products

    In order to ensure we are able to offer the widest range of herbs, spices and botanicals, whilst still offering great customer service, we’ve recently moved a huge number of our products into our brand-new warehouse, with better stock control and improved dispatch times.

    Unfortunately, we haven’t been able to move all our products at once – we have an incredible 3000 products on our website! Therefore, we’ve updated many of our products to be ‘Request only’ items whilst we go through this transition.

    We’ve made sure to start moving our most popular items first so all your favourites should now qualify for speedy dispatch!

    The remaining products are all still available, but may take a tiny bit longer to get to you. 

  • When will my order be delivered?

    The delivery date of your goods will depend on the delivery service selected at checkout, a rough guide below outlines estimated delivery times. Please note these time to not include the time taken to process and pack your order:

    Economy delivery - 1-5 days for UK mainland orders, 3-7 for islands and Europe.
    Priority delivery – tracked next day delivery service for UK mainland orders. Islands and Europe 1-3 days.
    Urgent delivery – tracked next day pre 12pm delivery for UK mainland orders. Islands and Europe 1-2 days.

  • Can I arrange my own courier to collect my order?
  • Would it be possible for me to collect my order?

    As much as we would love to see you, our warehouse is strictly business! This is to ensure your safety as well as the safety of our packers and products.

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